When the Palm Pre Plus came to Verizon recently I thought it was great. I’ve got a Verizon wireless customer and very much so wanted this new Palm Pre Plus. The WebOS operating system is great. It’s clean, fast, responsive and it’s got some really cool apps that I won’t go into.One of the number one reasons I purchased the Palm Pre Plus when it came to Verizon wireless is because it had one great built in-app, The Wifi Hotspot app. This built-in app allows you to turn on the Wifi Hotspot and broadcast a signal that can be picked up by anything that has wifi.
For me, this was great seeing as how I travel a lot and take my laptop everywhere I go and I’m constantly having to pay for wifi. So I purchase the Palm Pre Plus and immediately start running the Wifi Hotspot. My computer sees the new network, connects, and my laptop is running at near broadband speeds, wirelessly, and from my phone, thinking it just can’t get in better. Even if I use any best wifi booster, the connection and speed still can’t get any better. There are a lot of improvements that need to be done yet on this device.
Well CAN’T get any better is exactly right. I get my bill for the month that shows the new charges since I purchased the Palm Pre Plus and down the bill at the data charges section is a charge for $190 for mobile broadband service. Obviously there’s a mistake so I called Verizon. Nope, no mistake turns out that the salespeople at the Verizon locations are not disclosing the conditions of this app. Whether it’s because the Palm Pre is new to Verizon or not, I don’t really care. The fact of the matter, the sales lady explained that the Wifi Hotspot app was free as long as you had an unlimited data plan, which I do. Turns out she’s wrong and now I’m the bad guy.
It does turn out that with this app you get 5 gigabytes of transfer to other devices monthly for free and get charged $.05 for every megabyte thereafter. For some people, this may be enough data usage but for someone like me, my data usage charge was in the 20-gigabyte range within the first 27 days.
While trying to dispute this unfair charge the tech at Verizon said that it wasn’t their responsibility, it was the location where I purchased the phone from responsibility. Well, don’t they work for you? Aren’t you all Verizon employees? Aren’t your customer service whose phone number was on my bill? The store isn’t going to refund any charges until they get authorization anyways.
Keep these things in mind when dealing with Verizon. I’ve been with them for 5+ years and have issues all the time. I love their cell service but their customer service sucks.